IRL: Online Life is Real Life

Mozilla’s multi-award winning podcast is back! In Season 7, Bridget Todd meets tech builders who put people over profit in artificial intelligence.

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Season 7

2: The Humans in the Machine

They’re the essential workers of AI — yet mostly invisible and exploited. Does it have to be this way? Bridget Todd talks to data workers and entrepreneurs calling for change. Show Notes

Published: October 24, 2023

They’re the essential workers of AI — yet mostly invisible and exploited. Does it have to be this way? Bridget Todd talks to data workers and entrepreneurs pushing for change.

Millions of people work on data used to train AI behind the scenes. Often, they are underpaid and even traumatized by what they see. In this episode: a company charting a different path; a litigator holding big tech accountable; and data workers organizing for better conditions.

Thank you to Foxglove and Superrr for sharing recordings from the the Content Moderators Summit in Nairobi, Kenya in May, 2023.

Richard Mathenge helped establish a union for content moderators after surviving a traumatic experience as a contractor in Kenya training Open AI’s ChatGPT.

Mercy Mutemi is a litigator for digital rights in Kenya who has issued challenges to some of the biggest global tech companies on behalf of hundreds of data workers.

Krista Pawloski is a full time data worker on Amazon’s Mechanical Turk platform and is an organizer with the worker-led advocacy group, Turkopticon.

Safiya Husain is the co-founder of Karya, a company in India with an alternative business model to compensate data workers at rates that reflect the high value of the data.

IRL: Online Life is Real Life is an original podcast from Mozilla, the non-profit behind Firefox. In Season 7, host Bridget Todd talks to AI builders that put people ahead of profit.

Episode transcript

Season 6

  • Life, death and data. AI’s capacity to support research on human health is well documented. But so are the harms of biased datasets and misdiagnoses. How can AI developers build healthier systems? We take a look at a new dataset for Black skin health, a Covid chatbot in Rwanda, AI diagnostics in rural India, and elusive privacy in mental health apps.

  • How can platforms stop disinformation that spreads like wildfire during elections? A record number of elections are taking place around the world in 2022. Voters’ social media feeds will be flooded with political, AI driven disinformation campaigns. Grassroots organizations are tackling the problem head on, aggressively tracking disinformation and hate speech and fighting AI with AI.

  • 3: AI from Above Listen now. August 15, 2022

    From above the clouds, our world is surveilled and datafied. Power over that data means power over what stories get told about people and places: whose needs are counted, whose needs are erased. How can people reclaim power over their own maps and stories using AI?

  • Gig workers around the world report directly to algorithms in precarious jobs created by secretive corporations. We take you to the streets of Quito, Ecuador where delivery workers are protesting against artificial intelligence, and we hear solutions from people in several countries on how to audit the algorithms and reclaim rights.

  • Where should tech builders draw the line on AI for military or surveillance? Just because it can be built, doesn't mean it should be. At what point do we blow the whistle, call out the boss, and tell the world? Find out what it's like to sound the alarm from inside a big tech company.

  • Meet IRL's new host, Bridget Todd, who is on a journey to meet people around the world who are making AI more trustworthy, in real life.

Season 5

Season 4

Season 3

Season 2

Season 1